Information & Terms & Conditions

What are the check-in and check-out times? Can I arrive early or depart late?

Check-in is available from 3:00 PM. If you wish to arrive earlier to make the most of your first day of vacation, all amenities—including the award-winning "Wellness Schlössl"—are available to you from the morning onwards.

Check-out is by 11:00 AM. On your day of departure, you may continue to use the "Wellness Schlössl" until 12:00 PM. For extended use beyond this time, a discounted Day Spa rate of €60 (50% off the standard price) applies.

Can I arrive late at night?

Our reception is staffed 24 hours a day, so you can arrive at any time, even late at night. If you are planning a very late arrival, we would appreciate a quick notification in advance.

Can I make special requests for birthdays, anniversaries, or weddings?

We would be delighted to help make your special occasions unforgettable. Please share your wishes and ideas with us in advance; we are happy to assist with planning and execution to ensure your special day turns out exactly as you envisioned.

Is babysitting or childcare available?

We are happy to arrange childcare or a babysitter for you upon request. Bookings are handled via reception, and the service is provided by external, professional caregivers.

Is there an electric vehicle charging station, and what is the cost?

Charging stations provided by Salzburg AG are available for electric vehicles. Please scan the QR code and follow the on-screen instructions to start charging. To avoid potential penalty fees, we ask that you move your vehicle from the charging station promptly once charging is complete.

Is the hotel accessible or wheelchair-friendly?

No, unfortunately, our hotel is not fully barrier-free or wheelchair accessible. However, all floors are easily accessible by elevator. We would be happy to provide information about the hotel's layout prior to your arrival and assist you in selecting the right room category.

Are there conference or meeting rooms?

This space is ideal for meetings, seminars, workshops, and smaller events. We would be happy to provide details on facilities, seating arrangements, and catering options, and prepare a personalized quote for you.

Is high-speed Wi-Fi available?

Yes, high-speed Wi-Fi is available throughout the hotel.

Are there workspaces or business services?

Yes, in the hotel lobby or the library.

Where can I use my mobile phone?

Out of consideration for other guests, we ask that you refrain from using your mobile phone—or switch it to silent mode—in the restaurant and spa areas.

Is there an on-site shop? What products are available?

You can find traditional SALZBURGERHOF souvenirs for your loved ones back home—such as the SALZBURGERHOF torte, homemade jams, chocolates, and more—in our hotel shop located in the lounge.

What is the cost of the underground garage?

Use of the underground garage is included for our guests. You can exit easily at any time; as a hotel guest, you access the garage using your room key card.

Is luggage storage available?

Yes, there is a secure room for storing luggage.

Are magazines, newspapers, or books available?

Yes, current national newspapers are available at the reception.

Is there a smoking area?

There is a designated smoking area with seating outside the hotel entrance.

What facilities does the ski room have?

Our ski room has its own entrance and is equipped with a ski boot dryer.

Are bicycles available for rent?

City bikes and e-bikes are available for rent in our garage. You can obtain suitable helmets at the hotel reception. Use of the city bikes is free of charge. A rental fee of €48.00 applies to e-bikes. Please charge the batteries in the designated cabinet in the garage and do not take them into your room (fire hazard).

Do you offer an airport transfer service?

We would be happy to organize an airport transfer for you. We can handle bookings for transfers to and from the airports directly at the hotel. Please contact our reception in good time so we can arrange your desired transfer.

Is there a hair salon on the premises?

For hair appointments, we recommend Haarstudio Gassner in the center of Zell am See. Our reception team will gladly assist you with making a reservation.

What is the Wi-Fi connection like, and is it available to guests?

A Wi-Fi network is available throughout the hotel free of charge: WIFI@Salzburgerhof.

Where does the hotel shuttle go? How much does it cost?

Train Station Transfers

Our hotel shuttle provides complimentary transfers to and from the train station. Please inform reception of your desired pick-up or drop-off times in advance so we can arrange the transfer for you.

Transfers to the Golf Course and Cable Car Stations

Our shuttle bus is available free of charge for transfers to the Zell am See-Kaprun golf course or the Schmittenhöhe cable car stations. Additional trips are available for a fee.

How do I purchase hotel vouchers?

Give the gift of joy, relaxation, and precious time with a voucher from our hotel. You can conveniently choose from a wide range of vouchers on our website—whether for a specific monetary value or a special offer from our wellness department. A wonderful gift idea for any occasion!

What does the indoor golf simulator offer, and what does it cost?

One of the most advanced golf simulators is available for both golf pros and beginners to practice their swing—all year round, in any weather, and at any time of day. Experience impressive 3D simulation technology as you play courses such as the "St. Andrews Old Course" in Scotland, the "Pebble Beach Club" in the USA, or over 60 other greens worldwide. An English-speaking golf pro is available upon request.

60 minutes | Price €50

You may cancel your booking free of charge up to 15 days prior to arrival. From 14 days prior to arrival and in the event of a no-show, the cancellation fee is 90% of the total amount.

Exception

01 Sep – 02 Dec 2026

You may cancel your booking free of charge up to 2 days prior to arrival (3:00 PM).
From 2 days prior to arrival and in the event of a no-show, the cancellation fee is 90% of the total amount.

Christmas & New Year's 26/27
20 Dec 2026 – 06 Jan 2027
Up to 31 days prior to arrival: free of charge
From 31 days prior to arrival: 70% of the total amount
From 14 days prior to arrival: 90% of the total amount

Winter Holidays 2027
06 Feb 2027 – 20 Feb 2027
Up to 21 days prior to arrival: free of charge
From 20 days prior to arrival: 70% of the total amount
From 14 days prior to arrival: 90% of the total amount

How often are the rooms cleaned?

Rooms are cleaned daily. If you prefer not to have your room cleaned, please indicate this using the door sign.

Can I order flowers or a surprise for the room?

You are welcome to order flowers or chocolates as a surprise.

Do you have rooms for allergy sufferers?

No, we do not have specific rooms designed for allergy sufferers. However, we are happy to provide hypoallergenic bedding upon request.

Are toiletries provided in the bathroom?

Yes, you will find high-quality, refillable toiletries in the bathroom.

Is there a kettle or coffee machine in the room?

A kettle and a coffee machine are available in our suites.

Is there a minibar in every room?

Yes, all rooms are equipped with a minibar.

Is it possible to get a baby cot or an extra bed?

We are happy to provide a baby cot or an extra bed upon request. This is subject to availability and an additional fee.

Which rooms have air conditioning, and how can it be adjusted?

The air conditioning in your room is set to a temperature range of 19°C to 25°C. You can individually adjust the desired temperature and fan speed using the touch panel. Please note that windows must be closed for the air conditioning to operate. The air conditioning can only be activated or deactivated via the reception.

Are dogs welcome?

Dogs are very welcome at our hotel. We charge a fee of €40.00 per day for your four-legged friend, plus a final cleaning fee of €60.00. Upon arrival, a dog bowl and a blanket will be ready in your room for your pet. Please note that dogs are not permitted in the restaurant or wellness areas. Please coordinate room cleaning with reception if your pet is in the room during your stay. You can find further carefully compiled information in the dog guide provided in your room.

What pillow and mattress options are available?

You can choose from a pillow menu. We would also be happy to provide a mattress with a different level of firmness.

Are bathrobes and slippers provided in every room?

Yes.

Is there an ironing or laundry service?

You will find a laundry bag and a price list in your room's wardrobe. Please hand in items to be cleaned at reception. Depending on the drop-off time and the cleaning required, you may receive your laundry back the same day.

We are happy to provide an ironing service. You can find the price list in your room's wardrobe. Please hand in items to be ironed at reception. For safety reasons, we do not provide irons or ironing boards in the rooms.

Where can I store cash and valuables?

Please keep them in the electronic safe in your room. (Insurance coverage for contents up to €11,000)

How and when can the hotel bill be settled?

The hotel bill can be settled at reception either upon check-out or via interim payments during your stay.

We accept the following payment methods:

Cash (EUR)
Debit card
American Express (AMEX)
Visa
Eurocard/Mastercard
Diners Club Card

What are the opening hours for the hotel restaurant and bar?

Enjoy dinner between 6:30 PM and 9:00 PM, then unwind at our bar with a drink of your choice. Our bar is open from 2:00 PM to midnight.

Are there vegetarian or vegan breakfast options?

We offer a variety of vegetarian and vegan breakfast options. We are also happy to accommodate specific allergies and dietary intolerances (see below).

Do you offer gluten-free or lactose-free dishes?

We are happy to provide gluten-free and lactose-free dishes. Please let our service staff know your requirements in advance so we can ensure the best possible dining experience during your stay.

What is the dress code for the restaurant?

We request elegant attire for dinner. We ask gentlemen to wear long trousers for the evening meal.

What does room service offer?

Our room service is at your disposal. A service fee of €15 applies to each order. We would be happy to provide details on the available options.

How can I order a packed lunch for my excursion?

Please place your order at reception at least one day in advance.

What wine tasting options are available?

During the season, we offer various dates and selected wine-related events. We would be happy to provide information on current offers and schedules.

Is the hotel suitable for families?

The Salzburgerhof is an excellent choice for families. Spacious family rooms and suites, the warm atmosphere of this family-run hotel, and its quiet location create the ideal setting for a relaxing holiday with children. Its proximity to Lake Zell and the Schmittenhöhe mountain offers a wide range of leisure activities for the whole family.

Are there special meals for children?

We can prepare special children's meals upon request.

What services are available for babies and toddlers?

A supervised kids' club is available at scheduled times, offering a variety of games and play activities. Please note that children may only use the kids' room when accompanied and supervised by their parents.

Can I borrow board games?

Yes, you will find classic board games at the bar, such as "DKT Pinzgau Edition," "Mensch ärgere Dich nicht" (Ludo), and "Halma."

Is there a swimming area or pool for children?

The hotel features an attractive pool area where families can enjoy relaxing moments together. The pleasantly heated indoor pool (Arkadenbad) is particularly suitable for families.

What are the opening hours for the Wellness-Schlössl and the indoor pools?

The Wellness-Schlössl is open from 9:00 a.m. to 7:00 p.m., and the indoor pools are open from 7:00 a.m. to 10:00 p.m.

What is the water temperature in the pools?

The pools are heated to 32°C.

What equipment does the fitness room offer?

Our fitness room is located on the ground floor of the Wellness-Schlössl and is equipped with modern Technogym machines. Treadmills, exercise bikes, steppers, multi-gym stations, and a weight bench with dumbbells are available for your use. You can also book a personal training session for a customized workout. During professional one-on-one coaching, our personal trainer provides individual, goal-oriented guidance on your journey toward better fitness and health.

Personal training rates: 25 minutes: €59 / 50 minutes: €99

When is the wellness gourmet buffet open, what food is served, and what is the dress code?

Our wellness gourmet buffet is open from 12:30 p.m. to 2:30 p.m. If you wish to enjoy the lunch buffet during your spa day, you are permitted to wear a bathrobe in the designated areas.

How much does the Day Spa cost?

€100.00 per person per day.

Is there an adults-only area?

Yes, the sauna and the rooftop terrace.

Is there an area where clothing is mandatory?

Clothing is mandatory in the pools and relaxation rooms.

How do I reach the hotel by public transport?

Hotel Salzburgerhof enjoys excellent public transport connections, making it easy to reach without a car. The Zell am See train station—served by regular long-distance and regional trains from Salzburg, Innsbruck, Vienna, and Munich—is located just 350 meters (about a five-minute walk) from the hotel.

Zell am See’s central bus station is located directly in front of the train station. Numerous regional and local bus lines depart from here, connecting to the region's key excursion destinations. These include regional bus lines 260 (Salzburg – Lofer – Saalfelden – Zell am See), 660 (Kaprun – Kitzsteinhorn), 680 (Saalbach-Hinterglemm), and 650 (Fusch – Großglockner Road), as well as local bus lines 70 and 71, which serve the Schmittenhöhe cable car, Thumersbach, and other districts.

Since 2025, overnight guests in the Salzburger Land region have also benefited from the Guest Mobility Ticket. Valid for the duration of your stay, it allows for the free use of almost all public transport within the state of Salzburg—including regional trains, S-Bahn trains, and regional and local buses. This makes it convenient and eco-friendly to reach numerous excursion destinations around Zell am See and Kaprun.

How far is the hotel from the train station or airport?

The Zell am See train station—served by regular long-distance and regional trains from Salzburg, Innsbruck, Vienna, and Munich—is located just 350 meters (about a five-minute walk) from the hotel.

The fastest public transport connection is regional bus line 260, which departs directly from the airport terminal and travels to Zell am See train station or Zell am See Postplatz without requiring a transfer. Depending on the specific connection, the journey takes approximately 1 hour and 45 minutes. From the bus stop or train station, it is just a five-minute walk to Hotel Salzburgerhof. Alternatively, you can take a trolleybus or a taxi to Salzburg Central Station. From there, regional and long-distance trains run to Zell am See several times a day. The train journey takes between 1 hour 30 minutes and 1 hour 50 minutes.

How far away is the lake?

Lake Zell is located just 150 meters from the hotel and is easily accessible in about a 2- to 3-minute walk. Its central location allows you to enjoy the lakeside promenade, the swimming beach, and numerous leisure activities right on your doorstep.

What attractions are nearby?

Popular regional attractions include the Schmittenhöhe mountain, the Kaprun High Mountain Reservoirs, the spectacular Sigmund Thun Gorge, Kaprun Castle, and the Kitzsteinhorn glacier ski area, which is open year-round. The Krimml Waterfalls—among the highest in Europe—offer a unique natural experience and are easily accessible for a day trip. A drive along the famous Grossglockner High Alpine Road is also well worth it, offering breathtaking panoramic views of Austria’s highest mountain. Thanks to excellent rail and bus connections, many of these sights can be easily reached without a car.
Where can I go shopping?

The historic pedestrian zone of Zell am See, featuring boutiques, sports shops, souvenir stores, and specialty shops, is just a short walk away. Here you will find everything from high-quality outdoor gear to Austrian specialties and fashionable clothing.

For daily essentials, there are two supermarkets in the town center within easy walking distance. Additional shopping options and the PEZZ shopping center (Pinzgauer Einkaufszentrum Zell am See) can be reached in just a few minutes by car or public transport.
What hiking or cycling trails start in the area? The nearby Schmittenhöhe offers an extensive network of hiking trails, including panoramic paths, family-friendly loops, and challenging summit hikes. Popular routes include the Schmittenhöhe panoramic trail, the high-altitude path to the Sonnkogelhütte, and various tours offering magnificent views of Lake Zell and the surrounding mountains.

Cyclists are also well catered for. The approximately 11-kilometer loop around Lake Zell is ideal for leisurely cyclists and families. Those with a more athletic focus will find diverse mountain biking trails on the Schmittenhöhe and in the Glemmtal valley, as well as access to the famous Tauern Cycle Path—one of Austria’s most beautiful long-distance cycling routes. Thanks to the hotel's central location, many tours can be started directly from the doorstep—perfect for an active holiday in Zell am See.

Are there ski slopes nearby?

The valley station of the cityXpress lift is just a 5- to 10-minute walk away, providing direct access to the Schmittenhöhe ski area. Alternatively, you can easily reach the Schmittenhöhe cable car, which is also located just a few minutes from the hotel.

Where is the nearest pharmacy?

The See-Apotheke in Zell am See is available during opening hours and is within a 5-minute walk. You can obtain information about current pharmacy emergency services at our reception.

Where is the nearest bank branch?

UniCredit Bank Austria – Seegasse 2
Salzburger Sparkasse – Brucker Bundesstrasse 10
Raiffeisenverband Salzburg – Bahnhofstrasse 5